FCA Drive Forward Program 

Customer Support and Payment Relief

To help, in some small way, alleviate these times of worry, FCA (Fiat Chrysler Automobiles) has created the Drive Forward Program to offer peace of mind to its current and future customers and drivers. The Drive Forward Program aims to provide comprehensive customer support as well as incentives in terms of vehicle discounts and payment deferrals on new Alfa Romeo, Chrysler, Dodge, Fiat, Jeep, and Ram models at participating dealerships. Services launched through the Drive Forward Program include:

car dealership sales agent helping customer shop
Chrysler, Dodge, Jeep, and Ram auto car dealership sign

Customer Care

For any type of vehicle information regarding your FCA vehicle, browse through FCA online FAQ sections. For a more personal approach, please feel free to contact a customer care team member over the phone or by email.

Support Solutions

For FCA financial help with Chrysler Capital or Ally Capital, contact a support agent by calling 1-855-563-5635.

a business man financing his auto loans and checking figures with credit cards near a silver toy car
a car delivery salesman handing over the car keys to a new vehicle owner

Deferral Payment and Relief

FCA US LLC is offering two payment deferral options for its customers and drivers. 

No Monthly Payments for 90 Days is offered on select vehicles when financed through Chrysler Capital* or Ally Financial**. 

0% APR for 84 Months is offered on select vehicles when financed through Chrysler Capital***. 

Online Shopping and Vehicle Delivery

Shop for your Chrysler, Dodge, Jeep, or Ram vehicle online at Palmen Motors and choose the option of pickup or delivery**** for convenient service and to comply with social distancing guidelines.

2021 Chrysler Pacifica exterior shot parked by a lake as the sun sets with headlights on
2020 Jeep Gladiator exterior shot with gray metallic paint color towing a trailer on a country road near a forest

Pacifica Family Pricing from Chrysler

Chrysler Pacifica Family Pricing***** offers generous family discounts when purchasing a new 2019 or 2020 model year Pacifica minivan.

For every Pacifica or Pacifica Hybrid sold, Chrysler will provide up to 500 meals to No Kids Hungry****** for kids and families in need.

Jeep Wave® Members Care

With Jeep Wave® benefits, drivers can get access to the following features:

1. Exclusive 24/7 vehicle owner support. 
2. Four oil changes and tire rotations for the length of the membership.
3. Trip interruption coverage*******.
4. Same-day rental coverage********.

Reach Jeep Wave® member support at 844-JEEP-WAVE (844-533-7928)

The Palmen Motors dealership is part of the Palmen Auto Group serving Southeast Wisconsin. We are located in Kenosha, Wisconsin and serve the surrounding cities of Racine, Milwaukee, Chicago, and more with Chrysler, Dodge, Jeep, and Ram vehicle sales and automotive service.

*Offer valid on Alfa Romeo Giulia and Stelvio models, Chrysler 300 and 2020 Pacifica models (excludes hybrid model), Dodge Challenger, Charger, Grand Caravan, Journey, and 2020 Durango models (excludes all Dodge SRT® models), 2019 Fiat® 500e models, 2019 and 2020 Jeep® Renegade, 2020 Compass, 2020 Cherokee and 2020 Grand Cherokee (excludes SRT and Trackhawk® models), Ram 1500, Ram 1500 Classic, Ram 2500 and Ram ProMaster City® models. 2020 Dodge Grand Caravan and 2020 Journey models not available in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington. Offer valid on subvented APR contracts only. Financing and deferred monthly payments for well-qualified retail buyers when financed through Chrysler Capital or on Alfa Romeo vehicles financed through Ally Financial. Not all buyers will qualify. Interest, if any, accrues from date of purchase. Deferred monthly payment offer not available in D.C.. Only Pennsylvania and Maine residents who finance at 0% APR are eligible for deferred monthly payments. See dealer for details. Take retail delivery by 04/30/2020. 

**Offer valid on subvented APR contracts only. Financing and deferred monthly payments for well-qualified retail buyers when financed through Ally Financial. Not all buyers will qualify. Interest, if any, accrues from date of purchase. Deferred monthly payment offer not available in D.C.. Only Pennsylvania and Maine residents who finance at 0% APR are eligible for deferred monthly payments. See dealer for details. Take retail delivery by 04/19/2020. 

***Offer valid on Dodge Grand Caravan and Journey models, Jeep® Renegade and 2020 Compass models and 2019 Ram 1500 Classic and Ram 1500 models. 2020 Dodge Grand Caravan and 2020 Journey models not available in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and Washington. 0% APR financing for 84 months equals $11.90 per month per $1,000 financed for well-qualified buyers through Chrysler Capital regardless of down payment. Not all buyers will qualify. Not compatible with any other incentive programs or offers. See dealer for details. Take retail delivery by 4/30/2020. 

****Delivery fee may apply. 

*****Family pricing discount is the Employee Pricing and based on FCA US sales survey of variance between average MSRP and average employee price per trim level before advertised incentives are applied. Available only on 2020 models. Discount may vary based on option package and feature, financing terms, availability and other factors. Customer responsible for $200 administration fee. Dealer determines vehicle price. See dealer for details. Must take retail delivery by 4/14/20. 

******FCA US LLC will donate $50 for every purchase or lease of a new 2019 and 2020 Pacifica model. Minimum guaranteed donation of $200,000. Must take retail delivery between 3/18/2020 and 6/30/2020. See dealer for details. 

*******Trip interruption coverage is valid for up to $1000 of coverage per occurrence for lodging, meals and emergency transportation. 

********Rental allowance (not to exceed $35) is only for same day mechanical repair of maintenance service excluding bodywork. Vehicles kept overnight are not eligible.